Returns & refunds

Physical returns of pressurized products

Our kits contain pressurized aerosol products. Because of their hazardous-material shipping requirements, DealMart does not accept physical returns of these products or kits. Do not mail products back or send them to our fulfillment warehouse or registered business address. A physical return is not required for us to review your claim.

Shipping damage, defects, missing or incorrect items

If an item is damaged in transit or has a product defect, contact us. After reviewing the issue, we can arrange replacement items or a replacement shipment. We also review reports of missing or incorrect items. We will confirm the affected items and replacement arrangements with you. Replacement shipping timing will be confirmed for the particular case.

When a refund applies

We provide a refund when we approve cancellation of an unshipped order, cannot fulfill an order as agreed, must cancel because of a shipment delay, approve a refund after reviewing a product or delivery issue, or are required to refund by applicable law. If a replacement cannot resolve a confirmed issue, contact us to discuss the applicable remedy. The restriction on return shipping does not mean that all sales are non-refundable, and does not limit statutory refund or cancellation rights. We do not require you to return a hazardous aerosol to obtain a review or a refund to which you are entitled.

How to request help

Email dealmart.sunny@gmail.com with your order number, the affected product and quantity, and a description of the issue. Include photographs only if they can be taken safely. Do not open or handle a leaking container to take a photograph; follow the applicable product label and Safety Data Sheet. Do not send payment-card details in your message.

Review and refund timing

• Review: we review your request within 3 business days after receiving the complete information needed to assess it. If information is missing, we will tell you what is needed. We will email the outcome or explain any further investigation and the next update.
• Approved refund: we initiate the refund to your original payment method within 2 business days after approval and notify you when it has been submitted. We do not substitute store credit for a refund that is due.
• Bank or payment-provider posting: funds normally appear approximately 7 business days after the refund is initiated. This is an estimate, not a guaranteed bank posting date; the timing depends on your bank and payment provider.

For this policy, business days are Monday through Friday, excluding U.S. public holidays. If a refund has not appeared after the estimated period, check with your bank or payment provider and email us your order number so we can help trace the refund. If applicable law requires a shorter processing deadline or different remedy, that requirement takes precedence.

Shipping delays and cancellations

If we cannot dispatch within the stated shipping period, we will notify you and offer the options required by law, including agreeing to a delay or cancelling the unshipped order for a full and prompt refund. See our Shipping policy and Terms of service.

Your rights

This policy does not limit rights or remedies that cannot be excluded under applicable law.