Terms of Service

1. About DealMart

This website, www.dealmartshop.com, is operated under the DealMart brand by 茂名市蕉色科技有限公司, a company registered in China. In these terms, “DealMart,” “we,” “us,” and “our” refer to that company. Customer support is available at dealmart.sunny@gmail.com.

These terms explain the conditions for using our store and placing an order. Please read them together with the product information and our Shipping, Refund, Privacy, and Contact Information policies before purchasing. Nothing in these terms limits rights or remedies that applicable consumer law does not allow us to exclude.

2. Using the store

You must have legal capacity to place an order and be authorized to use the payment method you provide. Please give accurate contact and delivery information and use the store lawfully. Do not submit fraudulent orders, interfere with the website, or misuse another person’s information.

3. Products and pack sizes

Our polyurethane foam kits are offered in 12-, 24-, 36-, and 48-can quantities. One case contains 12 foam cans. Review the selected variant and its stated contents before ordering; the number of cans is separate from the included accessories. Product availability, contents, and specifications are described on the applicable product page. Please contact us if any listing is unclear before purchasing.

4. Prices and payments

Prices are displayed in U.S. dollars (USD). The order total, including applicable taxes and shipping charges, is presented before you complete payment. Use only the payment methods offered at checkout. Purchases are one-time orders; we do not offer automatically renewing product subscriptions. Future price changes do not change the agreed price of an existing order.

5. Order questions, changes, and cancellations

Please contact us promptly if you need to change or cancel an order. We will confirm whether a requested change can be made before dispatch. Contacting us after dispatch may not allow us to stop the shipment; this does not affect any cancellation, refund, or other remedy required by applicable law.

If an availability or listing error prevents us from fulfilling your order as agreed, we will contact you. We will not substitute materially different merchandise or charge a higher price without your agreement. If we cannot fulfill the order, we will cancel it and provide the applicable refund.

6. Shipping and delays

We normally dispatch orders within 3 calendar days of ordering. For the contiguous 48 U.S. states, estimated delivery is within 7 calendar days of the order date, depending on carrier performance. The delivery estimate is not a guaranteed arrival date and does not remove our obligations concerning timely shipment or delay notices.

Standard kit shipping is free to eligible mainland addresses within the contiguous 48 U.S. states. Alaska, Hawaii, islands (including islands within those 48 states), and U.S. territories are excluded from this free-shipping offer and are currently available for shipping inquiries only, not standard online ordering. Contact us with your selected kit, destination ZIP code, and island name where applicable. We must first confirm whether shipment is possible and provide a shipping quote before any order can be arranged. Submitting an inquiry does not guarantee that we can deliver to the destination.

If we cannot ship within the stated shipment period, we will notify you promptly and no later than that deadline, explain the revised shipment date or that it is unknown, and offer the choice to agree to a delay or cancel for a full and prompt refund of the unshipped order. We will obtain any consent required by law. If we cannot ship, or a required cancellation applies, we will cancel and refund rather than require store credit. These obligations also apply if a further shipment delay occurs.

7. Pressurized products, damage, and defects

Because our products include pressurized hazardous aerosols, we do not accept physical returns. Do not mail or send products back to us. This restriction on return shipping does not mean that you lose your rights if goods are damaged, defective, or not supplied as agreed.

For transit damage or a product defect, email us your order number and a description of the problem. We may request photographs or other reasonable details that can be provided safely. Following review, we can arrange replacement supplies for a confirmed issue. Our replacement process does not limit any refund, cancellation, or other remedy required by applicable law. Please refer to our Refund Policy for the reporting process.

8. Product information and safe use

Read and follow the label, instructions, and safety information applicable to the exact product and model before use. Observe the stated application, storage, and protective-equipment requirements. Website examples and general project information do not establish suitability for every material, use, or installation. If the product’s suitability or instructions are unclear, contact us before use. This section does not exclude our responsibility for accurate product information or any rights you have under applicable law.

9. Wholesale inquiries

Wholesale orders are quoted individually. Quantity, pricing, shipping, availability, payment arrangements, and other order details must be confirmed in the applicable written quotation or order confirmation. Submitting an inquiry does not place an order or commit you to payment. A quotation does not waive any rights that cannot lawfully be excluded.

10. Privacy, updates, and contact

Our Privacy Policy explains how personal information is handled when you use the store. We may update these terms for future use of the website and future orders. Updates do not retroactively remove the terms or rights applicable to an order already placed. Please retain your order confirmation and the policies provided when you purchase.

For questions, order assistance, or complaints, contact DealMart at dealmart.sunny@gmail.com. Our Contact Information policy provides the store’s business contact details.